Returns & Exchanges

Return & Refund Policy – LivIn Styles

At LivIn Styles, we truly value your trust and are committed to ensuring that your order reaches you safely and in perfect condition.

We offer a simple 7-day return policy, applicable only to products that are damaged, defective, or incorrectly delivered.

Please Note – Returns Are Only Accepted for Damage or Defects

We do not accept returns for:

  • Size or fit issues

  • The product not suiting your space

  • Change of mind after delivery

  • Personal preference regarding design, colour, or finish

If you have any doubts regarding size, finish, colour, material, or suitability, please contact us before placing your order. Our team will be happy to assist you in making the right choice.

Important Step for Returns – Unboxing Video

Please record a complete unboxing video when your product arrives.

Make sure to:

  • Record the package from all sides before opening.

  • Record the complete package while opening.

  • Show the product clearly from all relevant angles.

  • Clearly capture any damage or defect.

The unboxing video is mandatory for processing a damage-related return request and serves as supporting evidence for our team to verify transit damage and coordinate with the courier partner.

Without a complete unboxing video, a return request for transit damage may not be approved.

What Qualifies as a Return?

A return request will be considered only if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The issue is reported within 7 days of delivery.

  • The product is unused and in its original condition.

  • The product is available with its original packaging, tags and labels, wherever applicable.

  • You have the invoice or valid proof of purchase.

  • Required images and the complete unboxing video are provided.

All return requests are subject to review and approval by the LivIn Styles team.

How to Start a Return

To initiate a return request, email us at:

📩 marketing@livinstyles.com

Please include:

  • Order number

  • Clear images of the damaged/defective product

  • Complete unboxing video showing the issue

  • Brief description of the problem

Our team will review the request and, if approved, provide the return instructions.

🚫 Unapproved or unauthorized returns will not be accepted.

Return Pickup

For approved returns, LivIn Styles will arrange the return pickup as per the applicable return process.

Customers should not ship the product independently unless specifically instructed by our team.

The product must be safely packed and made available for pickup as instructed by LivIn Styles.

Refund & Store Credit

LivIn Styles does not provide monetary refunds to the original payment method.

For an approved return, the applicable amount will be issued as Store Credit after the returned product has been received and successfully inspected.

Store Credit Terms:

  • Store Credit will be issued only after the returned product has been received and inspected.

  • No money will be refunded to the original payment method, bank account, card, UPI, or wallet.

  • Store Credit can be used for a future purchase on LivIn Styles.

  • The applicable Store Credit amount will be communicated to the customer after the return has been approved.

  • Store Credit will generally be processed within 10 business days after successful inspection of the returned product.

Items That Cannot Be Returned

The following products are not eligible for return:

  • Customized products

  • Special-order products

  • Made-to-order products

  • Sale/clearance items

  • Gift cards

  • Products that are delivered in perfect, undamaged condition

  • Products damaged after delivery due to misuse, negligence, improper handling, or incorrect assembly

Natural Wood & Finish Variations

For furniture made from natural wood such as Sheesham Wood, Mango Wood, Teak Wood, or other solid woods, natural variations in:

  • Grain

  • Colour

  • Tone

  • Texture

  • Knots

  • Natural markings

are part of the unique character of natural wood and are not considered defects.

Similarly, minor variations in the final finish or colour may occur due to the natural characteristics of the wood and differences in lighting or screen settings.

Need Help Before You Buy?

We're always happy to help you make the right purchase.

If you need assistance with:

  • Product dimensions

  • Material

  • Finish

  • Colour

  • Customization

  • Product suitability

  • Any other product-related information

please contact our team before placing your order.

📧 marketing@livinstyles.com

LivIn Styles

Designed for your home. Crafted to last.