Return and Refund Policy

Return & Refund Policy – LivIn Styles

At LivIn Styles, we value your trust and are committed to ensuring that your furniture reaches you safely and in perfect condition.

We offer a 7-day return policy exclusively for products that are damaged, defective, or incorrectly delivered.

Please read the following policy carefully before placing your order.

1. Returns Are Accepted Only for Damage or Defects

Returns are accepted only when the product is:

  • Damaged during transit

  • Defective upon delivery

  • Incorrectly delivered

We do not accept returns for:

  • Change of mind after placing the order

  • Size or fit-related concerns

  • Product not suiting your space

  • Differences in personal preference

  • Colour or finish preference after delivery

  • Any issue that was not present at the time of delivery

If you have any questions regarding the product dimensions, material, finish, colour, design, or suitability, please contact our team before placing your order. We will be happy to assist you.

2. Unboxing Video Is Mandatory

To protect both our customers and LivIn Styles from transit-related disputes, a complete unboxing video is mandatory for any damage-related return request.

Please ensure that you:

  • Record the package from all sides before opening it.

  • Clearly show the package condition before unboxing.

  • Record the complete unboxing process without cuts or interruptions.

  • Show the product from all relevant angles after unboxing.

  • Clearly capture any damage or defect.

The unboxing video will be used as supporting evidence to verify transit damage and coordinate with our logistics partners.

Without a complete unboxing video, a damage-related return request may not be eligible for approval.

3. Conditions for Return Approval

A return request will be considered only when:

  • The product is damaged, defective, or incorrect upon delivery.

  • The issue is reported within 7 days of delivery.

  • The product is unused and remains in its original condition.

  • The original packaging, tags and labels are available wherever applicable.

  • The customer provides the invoice or valid proof of purchase.

  • Required images and the complete unboxing video are submitted.

Our team will review the submitted information before approving any return.

4. How to Request a Return

To initiate a return request, please email us at:

📧 marketing@livinstyles.com

Please include:

  • Order number

  • Images clearly showing the issue

  • Complete unboxing video

  • A brief description of the damage, defect, or incorrect item

Our team will review the request and, if approved, provide the necessary return instructions.

Unapproved or unauthorized returns will not be accepted.

5. Return Pickup

For an approved return, LivIn Styles will arrange the return pickup as per the applicable return process.

Customers should not ship the product independently unless specifically instructed by our team.

The product must be safely packed and made available for pickup in the condition required by LivIn Styles.

6. Refund & Store Credit

LivIn Styles does not provide monetary refunds to the original payment method for approved returns.

Once the returned product has been received and inspected, eligible approved returns will be processed as Store Credit.

Store Credit Terms:

  • Store Credit will be issued after successful inspection and approval of the returned product.

  • No money will be refunded to the customer's bank account, card, UPI, wallet, or original payment method.

  • Store Credit can be used towards a future purchase on LivIn Styles.

  • The Store Credit amount will be communicated to the customer after the return inspection is completed.

  • Store Credit processing will generally be completed within 10 business days after successful inspection of the returned product.

7. Products That Cannot Be Returned

The following products are not eligible for return:

  • Customized products

  • Made-to-order products

  • Special-order products

  • Products purchased under applicable sale/clearance offers

  • Gift cards

  • Products that are not damaged, defective, or incorrectly delivered

  • Products damaged after delivery due to misuse, negligence, improper handling, or incorrect assembly

8. Natural Wood Variations

For products made from natural wood such as Sheesham, Mango, Teak, or other solid woods, variations in:

  • Wood grain

  • Natural knots

  • Texture

  • Tone

  • Colour

  • Minor surface characteristics

are natural characteristics of genuine wood and are not considered defects.

Similarly, minor variations in finish or colour may occur due to the natural characteristics of the wood and differences in lighting or display screens.

9. Customized & Made-to-Order Products

Customized and made-to-order products are prepared specifically according to the customer's requirements.

Therefore, customized and made-to-order products are not eligible for return or refund, except where the product is delivered damaged, defective, or materially different from the confirmed order specifications.

10. Need Help Before Ordering?

We encourage you to contact our team before placing your order if you need assistance with:

  • Product dimensions

  • Material

  • Finish

  • Colour

  • Customization

  • Product suitability

  • Assembly

  • Any other product-related query

We are happy to help you make an informed purchase.

📧 marketing@livinstyles.com

LivIn Styles

Designed for your home. Crafted to last.